14-EFFECTIVE COMMUNICATION
-14-EFFECTIVE COMMUNICATION
One
Word or One Line Questions
Q. 1.
Name the Barriers of Communication.
Ans. Status and
Position, Language problem, Perception.
Q. 2.
What is Communication Gap ?
Ans. When message is not understood by Receiver.
Q. 3.
Name Modes of effective communication.
Ans. Postal,
Telecom, Electronic Services.
Fill in the blanks
1. The
communication barriers distort
the messages. (complete, distort)
2. Many times,
the receiver of the message does not interpret the
message in the samemanner as send by the sender. (receive, interpret)
3. The sender must encode the message in simple language.
(encode, decode)
Ans. 1. distort, 2. interpret, 3. encode.
True
or False
1. "Resistance to change" problem of communication
can be removed if the management is able to proper the workers for trying new
ideas. True
2. If new
message is an amendment of old message, then there is no need to state this
very clearly. True
3. Communication must create proper understanding in
the minds of receiver. False
Ans. 1. True, 2. True, 3. False.
MCQ
1. Language Barriers are also known as (a) Physical Barriers (b) Semantic Barriers
(c) Personal Barriers (d) Status Barriers
2. The message to be communicated must be (a) Adequate
(b) Ambiguous (c) Complete (d) Both a and c
3. Feedback
provision in communication process calls for making it (a) Two way process
(b) More enjoyable (c) Both a and b (d) None of the above
Ans. 1. (b), 2. (d), 3. (a)
