13-CHANNELS OF COMMUNICATION
One Word or One Line Questions
Q. 1. What is to be
included in Internal Communication ?
Ans. Circulars, Order, Letters, Notices, Manuals,
Suggestions etc
. Q.
2. What is to be included in external communication ?
Ans. Meeting, Greetings, Placement of Orders,
Conferences, Tenders etc.
Q. 3. Name some
Mechanical Communication devices.
Ans. Telephones, Loudspeaker, Radio Telephone,
Answering sets etc.
Q. 4.
For what purpose paging system is used ?
Ans. It is used
for internal communication to locate the executives
. Q.
5. What is Video Conferencing ?
Ans.
Communication between two or more sites across a network with video and audio
contact.
Fill in the blanks
1. Face to face
conversation is called Oral communication.
2. Pneumatic tubes device
transmits the papers through air pressure.
3. Computerised
intercom popularly known as Intellicom
4. Intercom
can be expanded to 80/100 lines.
Ans. 1. Oral,
2. Pneumatic tubes, 3. Intellicom, 4. 80/100
True or False
1. Internal communication may be upward, downward or
horizontal. True
2. Safety is
not to be considered as important factor in selection of media. False
3. Internal
communication is also known as intercommunication True
. 4. Telefax is also known as facsimile telegraphy. True
5. Lighted signals are used to attract the attention
of a particular person. True
Ans. 1. True,
2. False, 3. True, 4. True, 5. True.
MCQ
1. Which factors are effecting the selection of media
(a) Accuracy (c) Record
(b) Secrecy (d) All of the above
2. Under which system, the metal or rubber tubes are
used to communicate the message from one room to the other.
(a) Paging
System (b) Dictating Machines (c) Speaking Tubes (d)
Loud Speaker System
3. Which type of calls can also be booked for any time
of day or night.
(a) A, B and C
calls (b) Person to Person calls (c) Fixed time calls (d) Alarm calls
Ans. 1. (d), 2. (c), 3. (d)
