12-COMMUNICATION PROCESS
One Word or One Line Questions
Q. 1. What is communication ?
Ans. It is an
exchange of facts, ideas, opinions or emotions of two or more persons.
Q. 2.
Name various elements of communication.
Ans.
Communicator, Message, Communication, Symbol, Communication Channel, Receiver.
Q. 3. What is informal
communication ?
Ans. Informal
communication is based on informal relationship that grows up in an
organisation informall. It is also known as "grapevine"
communication.
Q. 4. Write down various
principles of effective office communication.
Ans. Clarity of Idea, Objective, Proper Media,
Correctness, Attentiveness, Mutual Trust and Confidence etc.
Q. 5.
The word communication is derived from which language ?
Ans. Latin word "Communis".
Fill in the blanks
1. Communis
mean Common
(Communication, Common)
2. The other
name of horizontal communication is Lateral Communication (Grapevine, Lateral Communication)
3. Decoding
helps to understand the message. (Encoding, Decoding)
4. Idea is the base of communication. (Idea,
Communicator)
Ans. 1. Common,
2. Lateral Communication, 3. Decoding, 4. Idea.
True
or False
1. Communication is a learning process. True
2. Communicatee
is the person who conveys the message. False
3. The channel
of communication may be oral or written. True
Ans. 1. True, 2. False, 3. True,
MCQ
1. How many persons are required to complete the
process of communication ?
(a) Only one (b)
Two
2. Gestural Communication includes : (a) Blinking of
eyes (c) Movement of lips
(b) Waving of
hands (d) All of
the above
3. Communication between two persons of same status is
called :
(a) Upward Communication (c) Horizontal
(b) Downward (d) Both a and c
4. Communication between manager and his subordinate
is called : (a) Upward Communication (b) Downward Communication
(c) Grapevine (d) Horizontal
