Saturday, 23 January 2021

CH 15 -CONCEPT OF E-BUSINESS AND BUSINESS OUTSOURCING (BPO)

0 comments

L-15 CONCEPT OF E-BUSINESS AND BUSINESS OUTSOURCING

 

 A. One Word or One Line Questions

 

Q. 1. What is E-Business?

Ans. E-Business is the process of doing business online, may that be good or service.

 

Q. 2. What is the full form of B2B?

Ans. Business to Business

 

Q. 3. What is the full form of B2C?

Ans. Business to Consumer

 

Q. 4. Name two resources required for successful E-Business implementation?

Ans. (i) Adequate Computer System.

    (ii) Internet Connection.

 

Q. 5. State any one feature of e-business.

Ans. It is 24 hours and 7 days service.

 

Q. 6. What is meant by B2B?

Ans. The transactions taking place between businesses companies are referred to business to business or B2B transactions.

 

Q. 7. Name two two items included in e-Business.

Ans. (i) B2B

    (ii) B2C.

 

Q. 8. What is B2C?

Ans. The transactions taking place between business and consumer are known as business to consumer or B2C.

 

Q. 9. What is C2C Commerce?

Ans. The transactions taking place electronically between two or more consumer.

 

Q. 10. Name two benefits of e-business?

Ans. (i) E-Business provides customers the competitive rate.

    (ii) Market place.

 

Q. 11. What is meant by online transactions?

Ans. It refers to transactions taking place between buyers and sellers through internet.

 

Q. 12. What is the common mode of payment for online purchases?

Ans. Through Credit Card and Debit Card.

 

Q. 13. Name two transaction risks in e-business.

Ans. (i) Default on order taking

   (ii) Default on delivery.

 

Q. 14. What points should be kept in mind to ensure security of E-Commerce?

Ans. Authentication, Confidentiality, Integrity, Non-Repudiation etc.

 

Q. 15. What are the tools available to protect Information?

Ans. Encryption, Firewalls, Digital Signatures.

 

Q. 16. What do you mean by Encryption?

Ans. It is the process of encoding the data so that it cannot be read by any wrong person.

 

Q. 17. BPO stands for.........

Ans. Business Process Outsourcing.

 

Q. 18. What do you mean by outsourcing?

Ans. It means availing the services of some outside agencies.

 

B. Fill in the blanks

 

1. ............. is required for successful implementation of e-commerce.

2. ............... refers to all the transactions that take place among persons or department of Some firm.

3. Full form of ISP is.........

4. ......... is a program delivered along with e-mails to delete data, mail copies etc.

5. Majority of the electronic frauds are made by.................

 

Ans. 1. Internet connection, 2. Intra B-Commerce, 3. Internet Service Provider, 4. Trojan Horses, 5. hackers

 

C. True or False

 

1. E-business is about buying and selling products and services on WWW.

2. ISP stands for Internet Subscriber Provider.

3. An adequate computer system is required for successfully implementing e-commerce.

4. In B2C Commerce, companies are allowed to sell goods and services to each other.

5. Majority of electronic frauds are made by crackers.

 

Ans. 1. True 2. False, 3. True, 4. False, 5. True

 

D. MCQ

 

1. Which one of the following resources are required for successful e-business implementation?

(a) Adequate Computer System

(b) Internet Connection

(c) Well designed website

(d) All of the above.

 

2. B2B stands for :

(a) Business to Businessmen

(b) Business to Business

(c) Company to business

(d) All of the above

 

3. Which one of the following is the limitation of E-Business ?

(a) Failure to know customers

(b) No customer loyalty

(c) Both (a) and (b)

(d) None of the above

 

4. Which one of the following is the security issues in E-Business?

(a) Hacking

(b) Brand Hijacking

(c) Virus and Trojan Horses

(d) All of the above

 

5. Which one of the following is not a tool to protect Information?

(a) Encryption

(b) Trojan Horses

(c)n Firewalls

(d) Digital Signature.

 

6. Which services are efficient and faster as compared to postal services?

(a) Advertisement Services

(b) Customer Support Services

(c) Courier Services

(d) Both (a) and (c)

 

7. Preparing project reports are covered under the head of

(a) Customer Support Services

(b) Underwriting of Shares

(c) Project Reports

(d) Financial Services

 

Ans. 1. (d), 2. (b), 3. (c), 4. (d), 5. (b), 6. (c), 7. (d)